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We are committed to offer an exceptional level of performance, reliability, and service. We offer SLA guarantee our network reliability and performance, as well as our dedicated server service level.
We lease state-of-the-art network systems and NOCs avoiding any single point of failure to the maximum possible security level and redundancy. These data centers are staffed by highly skilled Systems Administrators, 24 hours a day, 365 days a year. We continuously monitor our server 365 x 24 x 7 by automated monitoring tools as well as human monitoring

Our SLA guarantees the following:
Network :
100% network uptime
one day credit for each hour of downtime
99.9% server uptime guarantee
one day credit for the basis point performance below the above level.
Replacement of malfunctioning components within less than two hours
one day credit for each additional four hours taken with hardware repair
Credit Terms :

Up to 100% of applicable fees on customer's monthly bill may be credited due to failure to provide service per the terms of the SLA
Measurement of all data is per a 30 consecutive day period
No cost, no penalty immediate service termination is permitted if over any 30 consecutive day period network downtime exceeds 8 hours.